We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), The Data Protection Act (1998), and any other relevant legislation.

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We are registered with the Information Commissioner's Office (ICO) under the Data Protection Register.  Our registration number is ZB227233.  Any information you give us is for legitimate business purposes. 

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In this document ‘we/our’ refers to Spa TLC Ltd and its representatives.  ‘You/your’ refers to visitors to our website and our customers.

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Our Data Protection Officer is:

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Mandy Manning who is responsible for making sure that your data is stored and processed safely.  You can make contact by calling 07488 301008.

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The Type of Information We Have is:

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We need to store and process your data to enable us to provide services as Spa TLC Ltd.  This includes your name, address, contact details and IP address.  We also need to store your data for accounting and insurance reasons.  We only store or process data which you have given directly to us and which we need to run our business.  Your details will be kept for up to 7 years.
 

Who Else Might Your Data Be Shared With?

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We do not sell or give your data to any third parties for their marketing purposes.  We do however reserve the right to share your personal data with other third parties if required for legal reasons - for example in the case of an insurance claim, a tax audit, or to prevent fraud.

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How Can You See What Data We Store About You?

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You have the right to request details on any data we store about you.  We can send you a copy of your data to the e-mail address you provided when using our services. 

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What Are Your Data Protection Rights?

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Under data protection law, you have rights including:

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Right of access - You have the right to ask us for copies of your personal information.

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Right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

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Right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

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Right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

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Right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at info@spatlc.com if you wish to make a request.

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How Do You Make a Complaint?

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The Information Commissioner’s Office (ICO) is the authority for data protection in the UK.  If you have an issue with us and our use of your data you should contact them to make a complaint.